The Cottage in the Wood, Malvern has appointed Xenie Hornackova as the hotel’s new operations manager, following a recent multi-million-pound refurbishment for the business.
Hornackova, who joined in 2016 as a food and beverage assistant will now be at the “forefront” of operations for the hotel and continue to ensure that the venue is a “friendly and welcoming” place for its guests.
Owner Nick Davies said: “We are very excited to be promoting Xenie. I have worked with Xenie since she joined us as a part-time food and beverage assistant four years ago and it has been a pleasure to see her develop into the competent manager and motivational leader that she is today.
“I am looking forward to further enhancing her career as operations manager and working with her to further develop our offering at The Cottage in the Wood”
Hornackova added: “I am excited about the new role. The team at The Cottage in the Wood is really special and we help each other every day, there is always someone to make you smile. Seeing returning guests to the hotel also makes me really happy.
“There is always space for improvement, especially in the hospitality industry and we will be keeping abreast of new trends to ensure customer satisfaction. We will be looking to make little improvements every day.”